Information we collect
We may collect information you provide directly, including email address, support messages, order details, purchase email, and product access information.
We may also collect website usage information such as pages viewed, clicks, referring pages, device type, browser type, approximate location, and session activity.
Analytics tools
AlgoTrader Pro may use Google Analytics and Microsoft Clarity to understand traffic, button clicks, page performance, heatmaps, and session behavior. These tools help improve the website, support experience, and conversion flow.
Payments
Purchases and subscriptions may be processed by Gumroad or other payment providers. AlgoTrader Pro does not directly store full credit card numbers. Payment processors handle payment information according to their own security and privacy practices.
Support and product access
Support emails may be used to verify purchases, troubleshoot installation issues, answer product questions, and help customers access files or instructions.
How we use information
- Provide product access and support
- Respond to troubleshooting requests
- Improve website and checkout performance
- Understand product interest and traffic sources
- Prevent abuse, fraud, or unauthorized access
Data sharing
We do not sell personal information. We may share limited information with service providers needed to operate the business, including hosting providers, analytics platforms, payment processors, email providers, and support tools.
Contact
For privacy questions, email support@reaper.software.